Terms & Conditions
At Miraklez.com it is easy, safe and fun to shop. Free from unpleasant surprises. We offer 14 days of open purchase even when opened packaging. Low flat rate shipping. No extra costs for payment at checkout are added, and you pay your purchase securely through Klarna Checkout or paypal. The prices include VAT. When you make a purchase at Miraklez, you also approve our Terms & Conditions. Below you can see our complete Terms & Conditions!
We offer a 14-day open purchase, even when the packaging is opened if it is required that the packaging be broken so that you can test the product. It is very important that the packaging should be broken with the least possible damage. Has the product been damaged due to handling error we have the right to evaluate how large the sales value has decreased and deduct this amount from the return money. Products that cannot be returned after they have been opened or tested are: Hygiene products such as earrings, tooth jewelry and underwear. The right of withdrawal also does not apply to specially ordered products. This also applies to perfumes, makeup and all kinds of beauty products and batteries. A return usually takes 2 days to process after arrival. Should you return the product, you must first make a notification. You can easily do this by logging into your account and going to the order in question. Your right of return (14 days) begins on the day the shipment comes to you or your postal agent. As a customer, you are responsible for the return shipping on open purchase and must be able to prove that you have sent the product upon request. Send with traceable shipping. Would you like to use open purchase then send back the item incl. original box well packed together with the order confirmation you received via e-mail. After we receive the goods, the money will be refunded to you normally no later than 5 days. The refund is made in the same way you make the payment. Card purchases are refunded to cards etc. Before returning or changing, you must always register online with us. You do this by logging in to your account or creating an account by using the same e-mail you used on your order. You can find the return address when you make a return notification. If the return is not accepted by us, it will be returned to the actual shipping cost with traceable freight.
Shipping & Delivery
We offer a low or free shipping on all orders. Delivery normally takes place with Posten Varubrev, PostPad MyPack or DHL. We choose the shipping method that best suits your order, so you don't have to think about it. Orders coming in before noon 11 am weekdays are normally sent the same day. Normal delivery time is 3-5 days. Ordered products that are not collected, are charged a general cost of SEK 500 to cover shipping, return shipping and stock recovery. If the actual shipping cost is higher than these SEK 500, the actual shipping cost is charged
We cannot guarantee that all images accurately reflect the true colors or size of the products. This depends on which computer, screen settings etc. you have. We reserve ourselves against any error descriptions in product texts and measurements. However, we work continuously to keep these as good and accurate as possible. Always follow the care instructions for the products you purchased. We also reserve ourselves for incorrect prices. If the price or anything else in the order is missing, we reserve the right to cancel and credit the order.
Secure payment with Payson Checkout
Payment is made via bank / credit card, direct payment, invoice, part payment. We use Klarna Checkout for all transactions with SSL and maximum security. No charges for invoice fee or other payment fees are added to the checkout when you use klarna Checkout with us.
Payment options for different countries
All customers regardless of country can use klarna Checkout or paypal. Payment methods for each country may vary.
If you are under 18 must have parental permission to order from us.
Warranty & Complaints
We guarantee goods we sent you are faultless upon delivery. If a commodity is supposed to be broken, contact us and describe in detail what the fault is. You then make a claim for warranty claims and then send the product to us. You have 2 years warranty and 3 years warranty on all products. If manufacturing defects occur during the warranty period, please contact us in the same way! In the event of a dispute, we have as a policy to follow the recommendations of the General Complaints Board
You have the right to open the packaging without charge to check that the product is working. Remember to send any returns, exchanges and complaints with traceable shipping when you are responsible for the product until it arrives.
Security & Privacy
We use SSL (Secure Socket Layer) which means that all orders are encrypted, i.e. completely safe.
Miraklez never discloses your personal data or e-mail address to third parties. This unless there are special reasons such as requests from the police, prosecutor or authority request the information. According to the PUL (Personal Data Act), you have the right to receive the information we have registered about you. If you consider the information incorrect or irrelevant, you may request correction or removal from our customer register. Contact our customer service in this case.